Shipping & Returns
Shipping Policy
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Forever Memories ships every business day to ensure rapid delivery to you. Orders placed Friday, Saturday, or Sunday will ship Monday or the next business day whenever possible. In the event of high business volume, Forever Memories may take up to 3 business days to complete and ship your order. If it will take us longer than 3 business days to ship your order we will notify you of the delay. We cannot be responsible for delayed shipping through the carrier.
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Forever Memories ships all orders using delivery confirmation and is not responsible for any parcels that are missing that show delivery has occurred, with the exception of International Orders. PLEASE NOTE that no tracking is provided for orders shipped outside S.A., so customer assumes all risk of delivery once package has left our warehouse. Please be certain that orders are shipped to a secure location where they will not be lost or stolen. Please watch your tracking confirmation and contact your local carrier for missing packages immediately upon stated delivery.
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Forever Memories cannot be held responsible for incorrect addresses used when placing your order. Our system automatically sends to the address which is confirmed during checkout. We are happy to reship the order if the order is returned to us --- additional shipping charges that are incurred as a result of an incorrect address will be billed as a separate transaction.
DOMESTIC ORDERS
Shipping cost within South Africa, including SAPO is calculated based on the total merchandise cost before coupon codes are applied.
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Merchandise Total R0.00-R799.99 (R100)
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Electronic & Die Cutting Machines (R180)
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Orders Over R800 are shipped free of charge (this excludes electronic & die cutting machines)
To ensure efficient delivery, it is our policy to ship via Aramex, Fastway Couriers & The Courier Guy. In special circumstances where noted, when weight and size of product require special box sizes, orders may be sent via alternative options.
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*Please Note: Special shipping requests may incur additional shipping charges.
INTERNATIONAL ORDER
Return & Exchange Policy
Forever Memories wants you to be completely satisfied with your purchase. We are happy to accept returns and exchanges of unused/unopened or defective merchandise, except those items purchased in the CLEARANCE section. All sales on CLEARANCE items are final and these items cannot be returned or exchanged. Returned merchandise must be in unused condition and in its original packaging. If, after initial inspection, any product is damaged or defective in any way, you may return it in unused condition, in original packaging within 7 days for exchange or full credit.
All shipping charges for returns shall be the responsibility of the buyer, except in cases of defective or incorrect merchandise. Refunds for returned items are issued within 7 business days of our receipt of the returned product.
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Please obtain permission and a Return Authorization before returning any goods by contacting us at forevermemories02@gmail.com or call +27 (0) 65 261 9469 between the hours of 9:30am-5:00pm, Monday through Friday.
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